How Should the Service Desk Reset Passwords?

Ask the average helpdesk technician what they do all day, and they will probably answer by saying that they reset passwords. Sure, helpdesk technicians do plenty of other things too, but in many organizations, a disproportionate number of helpdesk calls are tied to password resets. On the surface, having a helpdesk technician reset a user’s password probably doesn’t seem like a big deal. After